Refund policy

Refund & Returns Policy

Quality guarantee. We want you to love your Castrelly gear. If something isn't right, we'll fix it.

We'll replace or refund your order if:

• Your item arrives damaged or defective
• The print is flawed or misprinted
• You received the wrong item, size, or color [as ordered by us, not a sizing choice]
• Your package is confirmed lost

To request a replacement or refund:

1. Email Castrelly.clothing@gmail.com within [30] days of delivery.
2. Include your order number and clear photos showing the issue.
3. We'll respond within 2-4 business days, and we'll offer either a replacement or a refund, whichever you'd like.

What we can't accept:

• Returns or exchanges for change of mind or wrong size ordered, since every item is made specifically for you. Please check the size chart on each product page before ordering.
• Items damaged through wear, washing, or alteration
• Orders delayed or lost because of an incorrect address you entered

Refunds: Approved refunds go back to your original payment method and can take [5-10] business days to appear, depending on your bank.

Care instructions: To keep prints looking sharp, wash inside out in cold water and tumble dry on low or hang dry.